jilvo Terms & Conditions

Last updated: 2026

Section 01

Introduction & Eligibility

These Terms & Conditions ("Terms") form the legal basis for operating the jilvo platform and all its services. By browsing the jilvo website, creating an account, or starting to use any service, you are considered to have fully read, understood, and agreed to these Terms.

1.1 — Eligibility Requirements

You must be at least 21 years of age. jilvo's services are available only to those aged 21 and above.
You must participate on this platform voluntarily, of your own judgment, and in full compliance with applicable law.
Using jilvo from any country or region where online gaming is explicitly prohibited is not permitted.
Each person may hold only one account. Creating multiple accounts is strictly prohibited.

Important: These Terms may be updated at any time. Continuing to use the platform after any changes will be taken as your acceptance of the updated Terms.

Section 02

Account Registration & Management

2.1 — Registration Process

To open an account on jilvo, you must provide accurate, complete, and up-to-date information. jilvo reserves the right to suspend or close accounts where incorrect or false information is provided. Verification of the mobile number or email provided at registration is mandatory.

2.2 — Identity Verification (KYC)

jilvo conducts identity verification (KYC) to ensure security and financial compliance. When requested, you must submit your national identity card or other relevant documents. Withdrawals may be temporarily held until verification is complete.

2.3 — Password & Security

It is your responsibility to keep your jilvo account login details completely confidential. Sharing your password with any third party is prohibited. If you notice suspicious activity on your account, notify the support team immediately.

2.4 — Account Closure

You may request to close your account at any time. However, if there are pending bets or transactions in progress, the closure will take effect after those are settled. In the event of a Terms violation, jilvo may close the account without notice.

Section 03

Deposits, Withdrawals & Payment Policy

3.1 — Accepted Payment Methods

jilvo currently supports three Mobile Financial Services (MFS) methods: bKash, Nagad, and Rocket (Rocket is Dutch-Bangla Bank's mobile wallet service). No payment methods outside these three are accepted.

3.2 — Minimum Deposit & Withdrawal Limits

Minimum deposit amount: ৳500 (applicable for each method).
Minimum withdrawal amount: ৳500.
Withdrawals are generally completed within 10 to 45 minutes.
Account verification (KYC) must be completed before withdrawals.

3.3 — Transaction Responsibility

The mobile wallet number you use must be entirely your own; using a third party's account is strictly prohibited. jilvo is not responsible for funds sent to an incorrect number. If suspicious financial activity is detected, jilvo may suspend or cancel the transaction.

Please note: jilvo never accepts payments through any third-party agent. Only transact through official jilvo payment channels.

Section 04

Bonus & Promotion Terms

4.1 — Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 gives a ৳1,500 bonus for a total balance of ৳2,500. Depositing ৳12,000 gives the maximum ৳8,000 bonus, for a total balance of ৳20,000.

4.2 — Wagering Requirements

Before withdrawing a bonus, you must wager 15 times the bonus amount. Important: the wagering requirement is calculated on the bonus amount only — not on the deposit and bonus combined.

Example: ৳1,500 bonus × 15 = ৳22,500 — winnings from the bonus can be withdrawn after wagering this amount.

4.3 — General Bonus Policy Conditions

Each bonus offer may have its own validity period and conditions.
If abuse of bonus benefits or fraudulent activity is detected, the bonus will be cancelled.
Attempting to claim bonuses through multiple accounts will result in all accounts being cancelled.
jilvo reserves the right to modify, suspend, or cancel any promotion.
Bonuses cannot be converted to cash or transferred.

Section 05

VIP Program & Cashback Policy

jilvo's loyalty program has four tiers. Weekly cashback increases as you move to higher tiers. The benefits of each tier are detailed below.

Bronze

Weekly cashback up to 0.2%. New members start at this tier and can move up through regular play.

Silver

Weekly cashback up to 0.4%. After active participation at the Bronze tier, you can be promoted to Silver.

Gold

Weekly cashback up to 0.6%. More active members reach the Gold tier.

Platinum

Weekly cashback up to 0.8%. Platinum is jilvo's top tier, with the highest benefits and priority service.

Cashback is credited automatically to eligible accounts each week. jilvo may update the cashback terms and conditions at any time.

Section 06

Fair Play & Prohibited Conduct

6.1 — Fair Play Commitment

jilvo ensures fair play across all games. Verified and independently tested game engines are used. Random Number Generator (RNG) technology ensures that the outcome of every game is completely unbiased and unpredictable.

6.2 — Prohibited Conduct

Using any software, bot, script, or automated method to play games.
Collusion or attempting to influence outcomes by coordinating with other players.
Money laundering or conducting any illegal financial activity.
Attempting to exploit security vulnerabilities or technical weaknesses of the platform.
Harassing, threatening, or behaving disrespectfully toward other members.
Creating or operating multiple accounts.

6.3 — Consequences of Violations

If prohibited conduct is proven, jilvo reserves the right to cancel the account without prior notice, forfeit all bonuses, and withhold deposited funds. In serious cases, legal action may be taken.

Section 07

Data Privacy & Protection

7.1 — Data Collection

jilvo collects and stores your personal information (name, mobile number, transaction history) solely for the purposes of providing services, verifying identity, and maintaining security.

7.2 — SSL Encryption

All data transfers are secured through SSL (Secure Sockets Layer) encryption. jilvo does not sell your financial or personal information to third parties.

7.3 — Cookie Policy

jilvo uses cookies to improve your website experience. Cookies can be managed through your browser settings, though some services may become limited.

7.4 — Data Retention Period

Even after account closure, certain data may be retained for a specified period in accordance with legal obligations. For more details, please see our Privacy Policy.

Section 08

Responsible Gaming Commitment

8.1 — Our Responsibility

jilvo believes that gaming is a form of entertainment — not a solution to financial problems. We encourage all members to play responsibly. jilvo's services are for those aged 21 and above only.

8.2 — Self-Control Features

Deposit limits: set a maximum deposit amount for a given time period.
Self-exclusion: the option to exclude yourself from the platform for a set period.
Cooldown break: the option to take a temporary break.
Permanent closure: the option to permanently close your account if needed.

If you notice signs of gaming addiction, seek help. Contact the national mental health helpline or consult a specialist. For more information, visit our Responsible Gaming page.

Section 09

Limitation of Liability & Disclaimer

9.1 — Service Continuity

jilvo strives to ensure the best possible service, but service interruptions may occur due to technical maintenance, cyber attacks, natural disasters, or other unavoidable circumstances. jilvo is not liable for losses in such situations.

9.2 — Gaming Losses

Gaming inherently carries financial risk. You acknowledge that playing on jilvo may result in financial loss, and jilvo is not liable for such losses. Always play within your means.

9.3 — Technical Errors

If a technical error affects any transaction or game result, jilvo will conduct an investigation to determine the correct outcome and may cancel the transaction or bet if necessary.

Section 10

Applicable Law & Dispute Resolution

10.1 — Contact & Complaints

If you have any dispute or complaint, please contact our support team first. jilvo makes every effort to resolve all complaints within a reasonable time. For support: [email protected] or contact us via 24/7 live chat.

10.2 — Changes to Terms

jilvo reserves the right to update these Terms at any time. Members will be notified of significant changes as far as practicable. Continuing to use the platform after changes will be taken as consent to the updated Terms.

10.3 — Severability

If any part of these Terms is declared invalid by a court or authority, the remaining Terms will remain fully in effect.