jilvo's Privacy Policy — Your Data Is Safe With Us
This page clearly explains what policy jilvo follows when collecting, storing, and using your personal data — and what rights you have.
Introduction & Purpose
jilvo is a trusted online casino and betting platform. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what information is collected when you use jilvo's website and services, how it is used, who it may be shared with, and how you can keep control of that information.
This Policy applies to all services on jilvo.lat, including account registration, transactions, and customer support activities. Please read this Policy carefully before using our services. By continuing to use our services, you are considered to have automatically accepted this Policy.
Our services are available to users aged 21 and above only.
What Information We Collect
jilvo collects different types of information at different stages. The details are outlined below:
2.1 Personally Identifiable Information
When creating an account and while using our services, we may collect the following information:
- Full Name — for verifying your account.
- Date of Birth — for age verification (we serve users aged 21+ only).
- Mobile Number — for account security and communication.
- Email Address — for important notifications and communication.
- National ID or Passport Details — for identity verification where applicable.
2.2 Financial Information
We collect payment-related information to process deposits and withdrawals. jilvo currently supports bKash, Nagad, and Rocket mobile banking methods. We store the transaction details required through these methods, but full PINs or passwords are never stored.
2.3 Technical Information
When you browse our website, the following technical information may be collected automatically:
- IP address and device identification information.
- Browser type, operating system, and device model.
- Time spent on the site, pages visited, and type of activity.
- Data collected through cookies and similar tracking technologies.
2.4 Customer Support Information
When you contact us via live chat or email, details of that conversation may be stored. This is done for quality control and service improvement purposes.
How Collected Information Is Used
jilvo uses your information for the following legitimate purposes:
3.1 Service Operation & Improvement
- To create, manage, and secure your account.
- To process financial transactions properly.
- To improve platform performance and user experience.
- To identify and resolve technical issues.
3.2 Security & Fraud Prevention
Your information may be analysed to ensure platform security and to prevent any illegal activity, fraud, or account hacking attempts. This is done for your own protection.
3.3 Communication & Support
- To send important notifications related to your account.
- To provide transaction confirmation messages.
- To resolve your issues through customer support.
3.4 Age Verification
jilvo is for users aged 21+ only. Your age-related information will be used where necessary to enforce this age limit.
3.5 Legal Compliance
Your information may be used to comply with applicable laws and regulations, or to respond to lawful requests from legal authorities.
Information Sharing With Third Parties
jilvo does not sell or rent your personal information. However, information may be shared on a limited basis in specific circumstances:
4.1 Service Provider Partners
We may use trusted third-party service providers to handle operations such as payment processing (bKash, Nagad, Rocket), cybersecurity, data storage, or technology services. These partners will only receive the information necessary to perform the designated service, and they are required to comply with our privacy standards.
4.2 Legal Obligations
We may disclose information to fulfil court orders, government directives, or applicable legal requirements. In such cases, we will only provide the information that is legally required.
4.3 Business Changes
Your information may be transferred in the event of a business merger, acquisition, or other organisational change. However, this Privacy Policy will remain in effect in such cases.
4.4 What We Never Do
- Your information is not sold to advertising companies or third parties.
- Information is not shared unnecessarily without your consent.
- Personally identifiable information is not given to third parties without reason.
Cookies & Tracking Technologies
The jilvo.lat website uses cookies and similar technologies. Cookies are small data files stored in your browser.
5.1 Use of Cookies
- Essential Cookies: Used to operate the core functions of the site, maintain login sessions, and ensure security.
- Functional Cookies: Help remember your preferences and settings so you do not have to reconfigure them each time.
- Analytics Cookies: Collect anonymous statistics to understand how the site is used, which are used to improve the service.
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. Please note that disabling certain cookies may affect the proper functioning of some site features.
Data Storage & Security
6.1 Data Retention Period
Your personal information will be stored for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period due to legal obligations or dispute resolution purposes.
6.2 Security Measures
jilvo uses industry-standard security technologies to protect your information:
- SSL Encryption: Industry-leading encryption technology is used during data transmission.
- Secure Servers: Your information is stored in protected data centres.
- Access Controls: Only authorised personnel have access to the necessary information.
- Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
6.3 Response to a Data Breach
If a data security breach occurs for any reason, we will promptly notify affected users and take the necessary steps to resolve the issue.
Your Rights & Choices
You have certain important rights regarding your personal information. jilvo respects these rights:
7.1 Right to Access
You have the right to know what information we hold about you. You can find this out by contacting our support team.
7.2 Right to Correction
If the information we hold about you is incorrect, you can request a correction. Provide the accurate information and our team will update it promptly.
7.3 Right to Deletion
In certain cases, you may request the deletion of your personal information. However, it may not always be possible to delete all information due to legal obligations or ongoing transactions.
7.4 Right to Opt Out of Marketing
If you do not wish to receive promotional messages from us, you can request to stop them at any time. However, transaction-related and account security messages cannot be stopped, as they are an essential part of the service.
7.5 Right to Complain
If you have any complaint regarding a breach of the privacy policy, please contact our customer support team directly.
Protection of Minors
jilvo's services are strictly for adults (21+ years). We never knowingly collect personal information from minors.
If it comes to our attention that a minor has created an account, that account and all associated information will be deleted immediately.
If a parent or guardian suspects that their minor child has created an account on our platform, please contact us as soon as possible.
Changes to the Privacy Policy
jilvo may update this Privacy Policy from time to time. Changes may be made due to service improvements, legal requirements, or business changes.
9.1 Notification of Changes
For significant changes, we will notify you in the following ways:
- A notice will be displayed on the website.
- A message may be sent to your registered email address.
- The effective date of the updated policy will be noted on this page.
9.2 Continued Use After Changes
If you continue to use the service after a policy change, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly to stay up to date with any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance 24/7 in both Bengali and English.
For more information, visit our Terms & Conditions and Responsible Gaming pages. If you have questions about the privacy policy or anything else, you may also find answers on the FAQ page.