Our commitment to responsible
gaming at jilvo
Entertainment should be a source of joy — not stress or problems. jilvo helps you play mindfully so every moment stays enjoyable.
What is responsible gaming and why does it matter?
Online casino and betting are designed purely for entertainment. jilvo believes every player's experience should be enjoyable, controlled, and safe. Responsible gaming means deciding for yourself how much time and money to spend — and staying within those limits.
Gambling or betting should never be seen as an alternative source of income. It is purely a form of entertainment where both winning and losing are possible. If you ever feel that gaming is having a negative impact on your daily life, family, or finances, you should seek help without delay. jilvo is always here for you.
Our platform has various protective tools — deposit limits, cooling-off periods, self-exclusion, and 24/7 support — so you can always stay in control. Learn more below.
Your protection tools
Use these features at jilvo to keep your gaming experience safe and controlled.
Set Deposit Limits
Set a limit on how much you deposit each day, week, or month. Once a limit is set, it takes effect immediately. To increase a limit, a waiting period applies, so that the decision is made with care.
Cooling-Off Feature
If you feel you need a short break, temporarily close your account for anywhere from 24 hours to 30 days. During this time, login and betting are completely paused. This feature is effective for clearing your head.
Self-Exclusion
If you feel gaming is getting out of control, activate self-exclusion. Once enabled, your account remains closed for 6 months up to permanently. Contact the support team — they will help you complete the process.
Review Gaming History
View your transaction and gaming history from your account at any time. Being aware of your own habits makes it easier to make the right decisions. Regular review is one of the most important parts of responsible gaming.
Minor Protection
jilvo is for players aged 21 and above only. Age is verified at account registration. If your device is within reach of children, use a password lock and never leave the device unattended while logged in.
24/7 Support & Guidance
Contact our support team at any time — via live chat or by email at [email protected]. Support is available in both Bengali and English. Whether the issue is big or small, we are always here.
Warning signs of problematic gaming
Stay aware of yourself. If you notice any of the signs below, you should take a break or seek support.
Behavioural signs
- Continuing to play repeatedly to recover lost money
- Spending more than your set budget and feeling regret afterwards
- Hiding your gaming habits from family and friends
- Wanting to stop gaming but being unable to
- Spending money meant for everyday essential expenses on gaming
Mental & social signs
- Feeling restless, irritable, or anxious when not playing
- Work, studies, or family being neglected because of gaming
- Sleep problems or excessive preoccupation with gaming
- Viewing gaming as a way to solve financial problems
- Strain in relationships with loved ones caused by gaming
If you notice even one of the signs above in yourself, take a break right now. The jilvo support team is available 24/7 — contact us via live chat or at [email protected]. Asking for help is a sign of courage.
How to use protection tools
Activating these tools at jilvo is straightforward — change them anytime from your account settings.
Deposit limits & betting limits
Log in to your account, go to Settings, and set daily, weekly, or monthly deposit limits in the "Responsible Gaming" section. The minimum deposit is ৳500. A reduced limit takes effect immediately, but increasing a limit requires a 72-hour wait — this delay is intentional so the decision is made thoughtfully.
Cooling-Off Period
Temporarily deactivate your account for 24 hours, 7 days, or 30 days. During this time you cannot log in or place any bets. Once the period ends, the account reactivates automatically. Using this feature is a mark of a responsible gamer.
Long-term self-exclusion
If you want to close your account for 6 months, 1 year, or permanently, let the support team know. Any attempt to open a new account during self-exclusion will be rejected. This step is a brave and positive decision — we will support you fully throughout.
Reality Check
Receive pop-up notifications at set intervals reminding you how long you have been playing and how much you have spent. You can choose to receive notifications every 30 minutes, 1 hour, or 2 hours. These reminders help keep you aware and in control.
Build healthy gaming habits
Following a few simple rules keeps gaming enjoyable at all times.
Healthy gaming guidelines
- Set a budget in advance and only spend what you can afford to lose without it affecting your household.
- Decide your gaming time in advance — avoid playing for hours on end.
- Avoid the temptation to place larger bets emotionally after a loss.
- Do not game under the influence of drugs or alcohol.
- Gaming is a small part of life — make sure you leave enough time for family, friends, and hobbies.
- Check in with your mental state regularly — do not use gaming as an escape from stress or low moods.
- Remember: gaming is entertainment, not a way to earn. Every bet has an equal chance of going either way.
Age verification & minor protection
21+ age requirement
jilvo is a legitimate entertainment platform for players aged 21 and above only. Age verification is mandatory when opening an account. No underage person may register on the platform. Any underage account that is identified will be closed immediately.
Family protection
If there are children or teenagers in your home, use a password lock on your device. Do not leave your device unattended while logged in to your account. Use parental control software — it is an effective way to protect younger members of your household.
Support & contact
You are never alone. The jilvo team is always by your side.
24/7 live chat & email support
Contact our support team for any concern or question about gaming — day or night, at any time. Support is available in both Bengali and English. Use live chat or send an email to: [email protected]
Live Chat
Live chat is the fastest option for immediate assistance.
Email support
For detailed issues, email [email protected]
Bengali & English
Get support in the language you prefer — no barriers.
Questions & answers about responsible gaming
Find answers to the most frequently asked questions here.
Enjoy the jilvo gaming world safely
Play responsibly and enjoy the entertainment. Visit the pages below to learn more or get started.